POOR SERVICE: NCC’s Hammer Falls on MTN, Glo, Airtel


Reports emanating from sources in the Ministry of Communications Technology has it that the Nigerian Communications Commission (NCC) has sanctioned three out of the four major network operators in the country. The networks are MTN Nigeria, Globacom and Airtel.

They were sanctioned to the tune of N647.5 million for breach of key performance indicators (KPIs) and poor quality of service for the month of January 2014. It however gave Etisalat a clean bill as it met all the set KPIs. A letter to this effect will be delivered to the three network operators today.

The telecoms regulator, in letters dated February 19, 2014, addressed to each of the affected companies, said after collating statistics from the network operating centres of the operators in the month of January, discovered that the services provided by MTN, Airtel and Globacom fell below the KPI published by it in 2013.

A breakdown of the sanctions indicate that Globacom was penalised, N277.5 million for three breaches, while MTN and Airtel got sanctioned N185 million each for two breaches.
According to the letters conveying the breaches and sanctions, the NCC set four critical KPIs – Call Setup Success Rate (CSSR), Drop Call Rate (DCR), Traffic Channel Congestion (TCHCONG) and Stand Alone Dedicated Control Channel Congestion (SDCONG).