POOR TELECOM SERVICES: SUE THEM, WE WILL SUPPORT YOU –NCC TELLS CONSUMERS
By Oriade Ayomide
Owing to persistent poor services by telecoms operators in Nigeria, the Nigerian Communication Commission (NCC) has said it would throw its weight behind any consumer who is ready to prosecute any telecommunications operator in the country over poor services.
Stating this yesterday in Abuja, NCC’s spokesperson, Mr. Reuben Muoka, said prosecution of telecommunications service providers for poor services was another way to compel them to get their act together in service delivery adding that the commission had established a Consumer Protection Department to address the issue of complaints from customers.
“NCC has the right to sanction operators but individuals can also sue them in court in order to get redemption on their penalties over sub service charges. The fact that NCC can sanction does not mean that NCC will prosecute the operators based on individual complaint but people can sue if they feel cheated and need a refund. The act does not prohibit anybody from prosecuting an operator who fails to render good services as required, you can sanction the poor service operators or port to another network,’’ he said.