The Enugu Electricity Distribution Company (EEDC) has pledged to systematically transition customers from lower tariff bands to Band A, where they would enjoy a minimum of 20 hours of electricity supply daily.
The acting Managing Director of EEDC, Dr. Ernest Mupwaya, gave the assurance on Tuesday in Enugu while declaring open the company’s Customer Service Week.
“The theme for this year, “Above and Beyond,” could not be more fitting, as it captures both the essence of our transformation and our unwavering commitment to exceeding customer expectations.
“This theme aligns perfectly with EEDC’s ongoing transformation, particularly as we continue with our ambitious programme.
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“This achievement is a testament to the dedication and hard work of everyone of you.
“Together, we are not just delivering reliable power, we are providing an outstanding customer experience despite the many challenges we face,” he said.
Mupwaya charged employees of the company to renew their commitment and determination to exceed customers’ expectations by providing courteous, timely and impactful services.
According to him, EEDC believes and strives for excellence and together, the company will continue to power the people in the South-East and beyond with excellent, caring and innovative service always.
He said that the company had deployed advanced and cutting edge technologies to ensure improved customers’ positive experience and seamless interface on all customers service/want being achieved in real-time and speed.
“This is a significant moment for us to reflect on our journey, acknowledge our achievements and celebrate the critical role each one of you plays in delivering exceptional service to our customers.
The acting managing director, however, noted that the company had encountered obstacles, such as insufficient revenue and the constraints imposed by industry regulations.
He said, “I am proud to share that EEDC is making steady progress toward financial sustainability.
“Through business process re-engineering and innovative solutions, we are steadily increasing our revenue collections and reducing losses month after month.
“Our deployment of advanced ICT systems and the successful conversion of aluminum transformers to copper wound transformers using reverse engineering have introduced ground-breaking innovations with the potential for significant cost savings and improving customers’ positive experience.”
Speaking, Head, Customer Service, EEDC, Mrs Ijeoma Ogudebe, encouraged all staff to step outside their comfort zones in ensuring that excellent services were delivered to customers.
Ogudebe said, “Going above and beyond requires empathy, resilience and courage.
“When we go above and beyond, the results are immeasurable and we build stronger relationships that create lasting impact leaving a good taste in the mouth of our customers.
“Going above and beyond is not about what we do. It is about who we become and becoming the best version of ourselves.”
Customer Service Week is an annual international event held yearly in the first week of October to recognise the importance of customer service and the contributions of all frontline staff who support customers on a daily basis.
As a public service-based company, EEDC will commemorate the week from Oct. 8 to Oct. 12 and it involves all staff, electricity stakeholders and customers resident in South-East.
