By Segun Oniyide
Access Bank has joined the growing list of Nigerian banks with self-service e-branches after opening of its own e-branch in Ikota, Lagos state, part of its efforts to promote inclusive banking and the cashless policy.
It said its self-service Access Express banking service is an innovative response to smart-banking revolution craved by customers and will bridge the service gap and improve overall customers’ service experience. It said Access Express is a self-service electronic channel that requires minimal human interface.
Access Express is an intelligent response to customers’ needs and is ahead in terms of value delivery. Our self-service electronic branch is a one-stop centre where customers are able to do banking transactions, which ordinarily would have taken them to the banking halls,” Herbert Wigwe, group managing director and chief executive officer (CEO) of Access Bank, said.
“Specifically, Access Express branch offers 24/7 cash withdrawal service to Access Bank card holders and other banks’ cardholders.
Access Bank is reputed for innovation and service excellence. The bank’s opening of an e-branch is a demonstration of its commitment to its promise of speed, service, security evolved to redefine service culture in Nigeria.”
Customers can also make enquiries about their account balance (savings and current), deposit cash into their accounts, access their statements and previous transactions, receive and transfer of funds, as well as pay for pre-booked airline tickets, airtime and virtual top-ups, and utility bills.
Abraham Ehijator Aziegbe, group head, of Retail Operations, at Access Bank, said the banking channel offers customers the flexibility and convenience of being in control of how and when they carry-out their banking transactions.
He said: “For instance, customers could make cheque book request, initiate account and loan application, and demand bank drafts.”